Shipping and Delivery Policy
Effective Date: January 6, 2025
Introduction
At TeRexCloud, we strive to ensure the prompt and efficient delivery of all digital services, including web hosting, domain registration, and other related services. This Shipping and Delivery Policy outlines how we process and deliver our products to you.
Delivery of Digital Services
- Instant Activation: Shared Hosting, Reseller Hosting, and Domain Registration services are activated instantly upon successful payment verification.
- VPS and Dedicated Servers: These services require additional setup time and are typically activated within 24-48 hours after payment confirmation.
- Custom Configurations: For dedicated servers and tailored plans, delivery timelines may vary based on specific requirements. Our team will communicate the estimated delivery time during the order process.
Order Confirmation
After completing your purchase, you will receive an email confirmation with the following details:
- Order summary
- Payment confirmation
- Estimated activation time (if applicable)
- Instructions to access your service
If you do not receive this email, please check your spam/junk folder or contact our support team for assistance.
Access to Digital Services
Once your order is activated, you can access your purchased services through the TeRexCloud Client Area. You will have access to:
- Your account dashboard
- Invoices and transaction history
- Service details and management tools
- Support ticket submissions
Delivery Delays
While we aim to ensure timely delivery of all services, unforeseen circumstances such as technical issues, high order volumes, or payment verification delays may occasionally result in slower activation times. We will notify you promptly if we anticipate any delays in service delivery.
Shipping of Physical Goods
TeRexCloud does not offer physical goods or shipping services. All our products and services are delivered digitally through online platforms.
Changes or Cancellations
If you need to make changes to your order or cancel it, please contact our support team as soon as possible. Note that cancellation requests are subject to our Refund Policy.
Support and Queries
If you have any questions or concerns about the delivery of your services, our support team is available to assist you:
- Email: [email protected]
- Contact Form: https://terexcloud.in/onboard/contact.php
- WhatsApp: +91 6399606129
Acceptance
By purchasing and using our services, you agree to this Shipping and Delivery Policy. TeRexCloud reserves the right to update or modify this policy at any time. Changes will be communicated through our website or via email.
